Shipping & Return Policy

Last Updated: June 2026

Welcome to astrov.store. We are committed to providing a smooth shopping experience for our customers.

Shipping Policy

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

Delivery Time

• Standard delivery time is 7 business days from the date of dispatch.

• Delivery times may vary depending on your location, courier services, weather conditions, or unforeseen circumstances.

Shipping Confirmation

• Once your order has been shipped, you may receive a confirmation email with shipping details.

Shipping Delays

• While we strive to deliver orders within the estimated timeframe, astrov.store is not responsible for delays caused by courier partners, customs, natural events, or other circumstances beyond our control.

Return Policy

5-Day Return Window

• Customers may request a return within 5 days of receiving the product.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to misuse by the customer.

• Items returned after the 5-day return period.

• Products marked as non-returnable on the product page.

Refund Process

• After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days through the original payment method.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Store Name: astrov.store
Support Email: astrov.ecom71812@gmail.com